process of establishing, documenting, implementing, maintaining and continually improving a quality management system
Note 1 to entry: Quality management system realization can include the following:
a) identifying the processes needed for a quality management system and their application throughout the organization;
b) determining the sequence and interaction of the identified processes;
c) determining criteria and methods needed to ensure that both the operation and control of the identified processes are effective;
d) ensuring the availability of resources and information necessary to support the operation and monitoring of the identified processes;
e) monitoring, measuring and analysing the identified processes;
f) implementing actions necessary to achieve planned results and continual improvement of the identified processes.