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Business management and innovation

Business management and innovation

This research group is created with an intention of making an interaction among the research scholars, professors, scientists, engineers & technologists working in the field of Engineering, so that today’s novel ideas can become reality of tomorrow and these all can be implemented in a more constructive manner for the welfare of whole mankind

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Các thuật ngữ liên quan đến Business management and innovation
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estimate to complete
forecasted cost of the work remaining of a project, programme, work package (3.1.19) or activity (3.1.1)
ISO 21508:2018(en), 3.1.8
conflict of interest
situation where business, financial, family, political or personal interests could interfere with the judgment of persons in carrying out their duties for the organization (3.2)
ISO 37001:2016(en), 3.29
complaint
<customer satisfaction> expression of dissatisfaction made to an organization (3.2.1), related to its product (3.7.6) or service (3.7.7), or the complaints-handling process (3.4.1) itself, where a response or resolution is explicitly or implicitly expected
[SOURCE: ISO 10002:2014, 3.2, modified — The term “service” has been included in the definition]
ISO 9000:2015(en), 3.9.3
quality assurance
planned and systematic actions necessary to provide adequate confidence that a process, measurement or service satisfies given requirements for quality
ISO/TR 21506:2018(en), 3.67
book and claim model
chain of custody model (3.1.3) in which the administrative record flow is not necessarily connected to the physical flow of material or product throughout the supply chain (3.2.1)
Note 1 to entry: This chain of custody model is also referred to as "certificate trading model" or "credit trading".
Note 2 to entry: This is often used where the certified/specified material cannot, or only with difficulty, be kept separate from the non-certified/specified material, such as green credits in an electricity supply.
ISO 22095:2020(en), 3.3.5
dispute
<customer satisfaction> disagreement, arising from a complaint (3.3), submitted to a DRP-provider (3.9)
Note 1 to entry: Some organizations (3.12) allow their customers (3.4) to express their dissatisfaction to a DRP-provider in the first instance. In this situation, the expression of dissatisfaction becomes a complaint when sent to the organization for a response, and becomes a dispute if not resolved by the organization without DRP-provider intervention. Many organizations prefer their customers to first express any dissatisfaction to the organization before utilizing dispute resolution external to the organization.
[SOURCE: ISO 9000:2015, 3.9.6]
ISO 10003:2018(en), 3.7
conformity
fulfilment of a requirement (3.6.4)
Note 1 to entry: In English the word “conformance” is synonymous but deprecated. In French the word “compliance” is synonymous but deprecated.
Note 2 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original definition has been modified by adding Note 1 to entry.
ISO 9000:2015(en), 3.6.11
training
process by which an individual or a group of people obtain knowledge, skills and abilities
ISO/TS 30428:2021(en), 3.3
portfolio
collection of portfolio components (3.52) grouped together to facilitate their management to meet strategic objectives
ISO/TR 21506:2018(en), 3.42
intellectual property rights
legal rights associated with intellectual property (3.5.2)
Note 1 to entry: Intellectual property rights include copyright and related rights, trademarks, geographical indications, industrial design rights, patents, layout-designs (topographies) of integrated circuits and protection of undisclosed information.
Note 2 to entry: See Annex B.3 for a comparison between the definitions related to intellectual property by ISO and TRIPS/WIPO Convention.
ISO 56000:2020(en), 3.5.3
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